Patient Rights & Responsibilities

Patients’ Rights

• Rights to Access to care
• Right to Respect and dignity
• Right to Privacy and Confidentiality
• Right to Personal safety and security
• Right to Identity

• Right to Information
• Right to consent
• Right to Consultation
• Right to Transfer and Continuity of care
• Right to Complaint process

Patient’s Responsibilities

• Patient should provide complete and accurate information including patient’s full name, address, telephone numbers, age, insurance details, and other information according to the requirement of the hospital.
• Patient should provide accurate information about hisor her health, including past illness or health problems, hospitalisation, allergies and current or past use of medication.
• Patient should read and understand all medical forms including consent forms thoroughly before signing.
• Patient should follow the prescriptions and agree with the treatment plan, and comply with the instructions given.
• Patient should keep up the appointments made, or notify the hospital or clinic as early as possible if they are unable to keep up.
• Patient should not ask healthcare providers to prove incorrect information, receipts or certificates.
• Patients should not litter the hospital and use garbage bins to put waste. This will help the hospital authorities in keeping the hospital and its surroundings clean.
• No one is allowed to smoke or spit inside the hospital premises.
• Patients and visitors should provide useful feedback and constructive suggestions regarding the quality and extent of services available at the hospital.
• Patient’s caretakers should ensure that payment of the bills is made on time as per the hospital’s policy.
• Visitors and patients should treat the hospital staff and other patients with dignity and respect.
• Patients and visitors should follow the hospital rules concerning attendants, visiting hours and patient conduct.
• No one is allowed to damage hospital property out of frustration, anger or due to any untoward incident.
• Visitors and patients are refrained from bringing alcohol, drugs or weapons into the hospital.
• Patients and their attendants should leave their jewellery and valuables at home and bring only items necessary for the hospital stay.